iWantGreatCare is the world’s leading platform for independent patient ratings and reviews. iWantGreatCare uses continuous, real-time collection of quantitative and qualitative patient feedback to help organisations understand patient experience and outcomes. iWantGreatCare addresses the huge variance in care standards primarily by increasing transparency and empowering patients to review the care they receive. Every month, they receive over 100,000 new reviews in multiple languages.

iWantGreatCare partnered with DDD to transcribe the hand-written feedback surveys from patients. DDD transcribed, tagged, and labeled difficult-to-read, complex handwritten data to train engines for intelligent document analysis. DDD associates undertook OCR and double key entry to ensure 99.5% transcription accuracy levels.