Career Opportunities

DDD is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-economic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

Current job opportunities at DDD:

North America

 

Development Director (North America)

DDD is seeking a fundraising professional to support raising $2 million+ cash annually, plus significant in-kind contributions and special gifts. Responsibilities include identifying and cultivating prospects, plus stewarding donors, including managing a communications program.

JOB RESPONSIBILITIES

The Development Director is responsible to support the Chief Business Development Officer to meet DDD’s fundraising goals, in ways that are consistent with the organization’s mission, vision and goals. Responsibilities include:

  • Raise funds from individual donors, identifying and cultivating new major donor prospects, and managing annual donor campaign
  • Identify, solicit and maintain corporate and institutional donors, including overseeing proposal development and reporting
  • Steward donor relationships, ensuring that donors are recognized and thanked appropriately, and are regularly updated on our work
  • Write and manage the production of donor communications, including regular newsletters, an annual report, an impact report and other donor collateral
  • Manage record keeping of contributions, including updating, maintaining and generating reports from a donor database

EXPERIENCE REQUIRED

  • 4+ years relevant fundraising experience
  • Excellent written and verbal communications skills
  • Positive attitude, proactive, flexible, and dynamic personality
  • Experience managing multiple priorities, people, and projects simultaneously to success
  • Strong technical skills across MSO Suite, including PowerPoint and Excel
  • Experience working with CR systems; knowledge of Salesforce.com is a plus
  • Graphic design experience/ability with graphics software packages is a plus
  • Bachelors degree; relevant advanced degree preferred

Desirable Characteristics

We are looking for someone who is:

  • a proven contributor, able to execute on plans to achieve fundraising goals
  • a dynamic detail-oriented communicator who can inspire our donors and partners
  • passionate about the opportunity to transform people's lives through social enterprise
  • a sense of humor to keep perspective amidst the challenges of a fast-growing social enterprise

Location:

Position may be based in either New York or San Francisco

Compensation

$80-90K

Interested candidates should send a resume and cover letter by email to: Vlad.Caamano@digitaldividedata.com

 

Project Manager (Cambodia and Laos)

DDD is now seeking qualified candidate to fill in the position of Project Manager based in Phnom Penh and Laos.

RESPONSIBILITIES AND TASKS
Project management

  • Evaluate requirements for new project requests, determine feasibility and estimate work effort
  • Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Manage client expectations and communicate with all stakeholders throughout the project
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Provide training to operators for each project
  • Contribute to performance planning, monitoring and evaluation of the team
  • Initiate invoices with accounting department on given billing cycle
  • Coordinate efforts with sub-contractors as needed

QUALIFICATIONS
Primary Skills

  • University degree
  • Background in data entry or digitization services
  • Process improvement and productivity measurement techniques
  • Team builder, with experience leading teams in a production environment
  • Knowledge and experience in project planning, issue tracking and resolution
  • Initiative and ability to work independently
  • Strong verbal and written communication skills

Desirable Skills and Abilities

  • Above average computer literacy
  • Experience in a supervisory position
  • High level of fluency in English
  • Advanced knowledge of MS Excel
  • PMP Certification is an advantage

Interested candidates, please kindly submit CV and Cover Letter to email: PMPosting@digitaldividedata.com

 

Project Account Manager 

This position exists to lead a large, international image editing project for a single client. The project team will grow rapidly under the direction of the Account Manager, to a team of more than 200 people across all functions including image editors, quality assurance, team leaders, and project managers. Responsibilities include all aspects of project leadership including staffing and training plans, budgeting and scheduling, personnel management, client satisfaction measurement and process improvements.

RESPONSIBILITIES AND TASKS
Key Responsibilities:

  • Develop and implement the ramp up plan to expand this existing project dramatically
  • Develop recruitment and training strategies to staff the project, including potential relationships with sub-contractors for some functions
  • Ensure that all budget targets are met and the project maintains expected profit margins
  • Identify a viable incentive plan with effective performance measures for the team
  • Conduct technical problem solving where needed to meet project performance goals
  • Initiate project invoices and license fee monitoring on a monthly basis
  • Create project plans and schedules with milestones and timelines; implement project plan; provide status updates to all stakeholders, and monitor client satisfaction
  • Manage client interactions including ongoing growth opportunities
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Establish an effective quality process to ensure the client requirements are met
  • Work together with the senior project staff in a hands-on way to train and solve problems.

QUALIFICATIONS
Primary Skills:

  • University degree in any technology or graphics design or business related field
  • Extensive knowledge of graphics editing processes and tools
  • 5 or more years of experience as a Project Manager
  • At least 1 year managing a project of 50 or more people
  • Strong English verbal and written communication skills

Desirable Skills and Abilities:

  • Experience in a supervisory position at a second level (managing managers)
  • PMP Certification
  • Multi-cultural experience in any job function
  • Sales or customer support experience

Interested applicants, please submit your CV and cover letter to: hrrecruit@digitaldividedata.com

 

Project Account Manager (Telecom)

This position exists to lead data entry projects for telecom clients. Responsibilities include all aspects of project leadership including staffing and training plans, budgeting and scheduling, personnel management, client satisfaction measurement and process improvements.  

RESPONSIBILITIES AND TASKS
Key Responsibilities

  • Develop and implement the ramp up plan at any time that additional volume of existing projects will be requested by the client or in case where there will be new projects that will come in.
  • Ensure that all budget targets are met and the project maintains expected profit margins
  • Identify a viable incentive plan with effective performance measures for the team
  • Conduct technical problem solving where needed to meet project performance goals
  • Initiate project invoices and license fee monitoring if needed on a monthly basis
  • Create project plans and schedules with milestones and timelines; implement project plan; provide status updates to all stakeholders, and monitor client satisfaction
  • Manage client interactions including ongoing growth opportunities
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Establish an effective quality process to ensure the client requirements are met
  • Work together with the senior project staff in a hands-on way to train and solve problems

QUALIFICATIONS
Primary Skills:

  • University degree in any technology or business related field
  • Extensive knowledge of data entry process and tools
  • 5 or more years of experience as a Project Manager preferably in a Telecom business environment
  • At least 1 year managing a project of 50 or more people
  • Strong English verbal and written communication skills

Desirable Skills and Abilities:

  • Experience in a supervisory position at a second level (managing managers)
  • Khmer language skills
  • PMP Certification
  • Multi-cultural experience in any job function
  • Sales or customer support experience

Interested applicants, please submit your CV and cover letter to: hrrecruit@digitaldividedata.com.

 

Graphic/Computer Trainer

DDD is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-economic challenges in the global economy if they have access to knowledge, skills, and opportunity. 

RESPONSIBILITIES AND TASKS

1. Planning and Teaching:

  • Create and improve training plans and materials adapted to students level with clear objectives to meet DDD’s operations requirements
  • Organize the training logistic (schedule, room, materials, etc)
  • Train the students
  • Develop periodical tests to assess students learning progress
  • Create and manage daily homework/practices/exercises to maintain skills

2. Leadership:

  • Drive training result as per expected outcomes
  • Lead corrective actions when needed to drive results

3. Motivation and Support:

  • Motivate and encourage students during and after the training
  • Share best learning practices
  • Guide and coach students in training and on the job if required

4. Communication:

  • Communicate expectations and training objectives to students
  • Prepare and distribute progress and other reports
  • Provide feedback to students and support them to meet goals
  • Make recommendations for future improvement
  • Observe and evaluate student's performance
  • Communicate with Operation Department for training plan and progress assessment
  • Tag online advertisements in International magazines and newspapers.
  • Assist the Quality Assurance Specialist and Project Manager in new rule updates.
  • Take initiative and share ideas to improve the tagging process thereby increasing productivity or lower error rates.

KNOWLEDGE, SKILLS AND EXPERIENCE:

  • Expert in Adobe Photoshop
  • Minimum 2 years of working experience in photo editing and retouching is an advantage
  • Good skills of Ms. Office, Foundation of computer, E-mail and internet-based applications
  • Experience in training for adult students is preferred
  • Good English and Khmer written and spoken skills are required
  • Positive attitude
  • Team Player
  • Flexible and adaptive to changes
  • Result-oriented
  • Good communicator
  • Patient
  • Passionate

interested applicants, please submit your CV and cover letter to: hrrecruit@digitaldividedata.com. 

 

 

Graphic Editor - 50 Positions

DDD is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-economic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission. We are now seeking 50 self-motivated candidates to fill in the following position of Graphics Editor.

RESPONSIBILITIES AND TASKS:

  • Work mainly on graphics project for DDD, and occasionally on non-graphics projects, to be decided by project manager
  • Do image retouching enhancements like, cropping, resizing, background removal, cloning, etc.
  • Responsible for completion of work with possible daily deadlines 

JOB QUALIFICATIONS:

  • At least 1 or 2 year experiences in image retouching
  • Experience in Adobe Photoshop, specifically the Pen and Cloning tool
  • Fast learner and good listening skills
  • Good communication with the team and can work independently
  • Experience in providing training is an advantage
  • Good English written and spoken skills is an advantage 

Interested applicants, please submit your CV and cover letter to: hrrecruit@digitaldividedata.com

 

Managing Director

Reports to: CEO

ABOUT THIS POSITION

This is a challenging and rewarding job for the right person. We are looking for a special person: this leader needs to bring strong business (preferably BPO or IT) experience along with an understanding that we are in the business of teaching and developing our staff.  This is a unique opportunity for someone who wants to bring their deep experience to bear on creating a high-performing BPO with significant social impact.  This leader will require the ability to lead with cultural sensitivity in order to create a positive culture of accountability with a motivated and informed team.

RESPONSIBILITIES AND TASKS

The Managing Director-Asia (MD) is responsible for the overall success in meeting DDD’s business and social goals in Cambodia and Laos:

  • For the business, the MD has responsibility for the bottom-line profitability. The MD will need to work closely with the sales and marketing organization in order to develop a set of services with increasing complexity. They are responsible for growing revenue and profitability.
  • For the social impact, the MD is responsible to strengthen the recruiting, training and development model to increase lifetime earnings of the youth who work at DDD.

CHARACTERISTICS

We are looking for someone who is:

  • entrepreneurial, excited to grow DDD’s business in the region and to launch new services for clients around the world (which is demonstrated through previous entrepreneurial and/or sales/marketing success)
  • a proven manager, able to execute on agreed goals and plans
  • a dynamic leader, who can inspire our employees, clients and partners to realize the challenge of a social enterprise with a dual business and social mission
  • a creative problem solver, who will build on our success by creating a world-class business and social venture in Asia

Location

Based in Phnom Penh

To apply, please send your resume and note expressing your interest to vlad@digitaldividedata.com

 

Solutions Developer (2 positions) 

The Solutions Developer will work in projects that will help DDD in development of new potential services. The Solutions Developer will work on the development of process for new opportunities and improvement of the processes of the existing services offered by DDD.

RESPONSIBILITIES AND TASKS

  • Acts as Technical Lead on new sales opportunities and works closely with Sales and clients in assessment of development of new process to meet project requirements.
  • Spearheads client communications during the assessment and development stage of new project opportunities.
  • Works closely with the Operation teams to develop, train and turnover the developed processes and ensure proper implementation of these processes on the project.
  • Assessment of existing processes and tools.
  • Researches for new workflow processes and tools that would enable DDD to develop new services and improve existing services.
  • Opportunity to travel off-site when necessary for client work or training.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability and experience on various digitization and archiving processes, e.g., Scanning, OCR, XML, etc.
  • Ability to create project proposals and presentations.
  • Knowledge and skills in image touch-up and manipulation, typesetting and composition, eBooks (ePub and Kindle) is an advantage.
  • Ability to solve complex problems on projects with difficult deadlines.
  • Have strong relational and communicational skills.
  • Ability to work with little supervision in start-up and/or social enterprise environment.
  • Programming skills is an advantage.

SOFTWARE/TOOLS

  • Any OCR applications, i.e., Finereader, OmniPage, Tessaract.
  • Knowledge in Adobe publication suite, i.e., InDesign, Photoshop, Illustrator.
  • Expertise in VBA, VB.NET, C#, ASP/ASP.NET, PHP, AJAX, jQuery, Javascript, Java, JSP, XPath, XQuery, XSL-FO/XSLT is a plus.
  • Knowledge in Unix/Linux and/or OSX is a plus.
  • Knowledge in Adobe Digital Publishing Suite is an advantage.

REQUIREMENTS

  • Bachelor’s Degree or equivalent work experience.
  • At least 1-3 years experience in data conversion and digitization services.
  • Strong verbal and written skills in English.
  • Strong desire to work at an organization with a social impact is a plus.

Interested applicants, please submit your CV and cover letter to: hrrecruit@digitaldividedata.com.

 

Recruiting Digital Management Operators in Kenya

DDD is seeking Digital Management Operators to work in a Business Process Outsourcing facility located at Paramount Plaza 7th Floor – off Globe Cinema roundabout – Nairobi. The company believes that education is the path to a better career and more prosperous life; therefore after a year all operators are eligible for loans and bursaries for post-secondary education and training.

Minimum Entry Requirements:

  • Kenya citizen or legal authority to work in Kenya (ID/work permit a must)
  • Age 18-24 years
  • C+ at KCSE with minimum of C- in Maths or B- in English (school leaving certificate and result slip a must)
  • A consistent minimum typing speed of 40 words per minute and 97% accuracy
  • Proficiency in computer packages like Word, Excel and Google search

Collect application form and return with all required documents to:

  • DDD's office at Paramount Plaza 7th Floor
  • Carolina for Kibera
  • Raila Education Centre - Kibera
  • Jamii Bora - Mathare branch.
  • SIDAREC - Nacico Plaza

The application form is also available here. Online applications should be sent to: kenya_jobs@digitaldividedata.com

There is no fee for the application form or for returning your application or taking any tests. Applications are accepted throughout the year:

  • Intake is done quarterly. (After every three months)
  • Successful candidates will be invited by texts, calls or emails to take placement tests that include : Handwriting Transcription, Search Engine Optimization writing, Logic and Typing.

If you are not notified within three months after your application, consider your candidacy unsuccessful.
*********CANVASSING WILL BE GROUNDS FOR DISQUALIFICATION!*********
Postal Address: P.O. Box 4282 - 00506, Nairobi - KENYA

Research Manager

Job Title: Research Manager
Employment Status: Full Time
Salary & Benefits: Negotiable based on skills
Location: Nairobi, Kenya
Reporting To: Research Director, DDD Kenya
Effective Date: July 1 2013

DDD is implementing social science research in East Africa, especially Kenya, across a range of topics from financial access, through health and maternity services to civil action. The principal investigators come from organizations such as research institutes, international organizations and universities. DDD is now seeking one or more Research Managers to join our team based in Nairobi.

RESPONSIBILITIES AND TASKS

  • Be entirely responsible for the management of one or more projects, which may range from a few weeks to a year or more
  • Develop project management plans and ensure the team stays on course with project timelines.
  • Manage the project budget including cash planning and reporting.
  • Ensure that the quality of data meets requirements, including quality measures and spot checks
  • Manage field teams doing work in all parts of Kenya and around East Africa.
  • Minimize field staff turnover by keeping all field staff substantively and thoughtfully engaged, responding quickly to challenges, and providing all necessary support.
  • Oversee the compilation of field staff expense claims.
  • Maintain a fruitful working relationship with the partner organizations.
  • Prepare periodic reports for project funders and advisors.
  • Represent the company at public forums to explain DDD research results and methodologies, including contributing to industry blogs and publications.

QUALIFICATIONS
Knowledge and Experience

In your cover letter or CV please clearly address the following qualities:

Required

  • Minimum of a bachelors degree in economics, business, sociology, anthropology, or related social science (Masters preferred);
  • Minimum two years of management or supervision experience;
  • Excellent written and verbal English and verbal Swahili;
  • Excellent skills with data and metrics for decision making, including superior Excel abilities
  • Familiarity with both qualitative and quantitative analysis;
  • Strong interest in issues of poverty reduction, development, and financial inclusion; and
  • Outstanding management skills, positive attitude, and an obvious willingness to learn.

Desirable

  • Experience conducting research and/or doing community-level work in low-income areas; and
  • Familiarity with statistical analysis software such as STATA, SPSS, nVivo etc.

To apply please send your cover letter (in body of email) to: Kenya_jobs@digitaldividedata.com.
Please also attach CV and copies of university/postgrad transcripts to the application as well as any relevant certification.

Project Manager / Senior Project Manager

DDD is a social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-­‐economic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

DDD is now seeking qualified candidate to fill in the position of Project Manager or Senior Project Manager based in Vientiane, Laos.

The position reports to the Vice President of Operations and Project Management.

RESPONSIBILITIES AND TASKS: Project Management

  • Project Planning, Project Implementation or Execution, Evaluation and Monitoring, and Reporting
  • Coordinating to the Operations Department for required resources
  • Establishing, managing and controlling a project budget
  • Managing relationship with clients and with internal stakeholders and partners
  • Leading project team members and supervising the work of Project Coordinator(s)
  • Provide on the job training to the project team as required

QUALIFICATIONS Primary Skills

  • University degree
  • 3 years experience in management position; project management experience is desirable
  • Experience in a mid-­‐management level supervisory position is a plus
  • Good understanding of the standard process improvement and quality control practices
  • Initiative and able to work independently
  • Cultural sensitivity and ability to adapt to other cultures
  • Microsoft Office, advanced knowledge of MS Excel is a plus
  • Strong verbal and written communication skills
  • High level of fluency in English

Interested applicants should submit their CV and cover letter with salary expectation to: jobsvte@digitaldividedata.com

Human Resources Department, Digital Divide Data

Unit 56 Tanmixay Village, Xaythany District, Vientiane Capital, Lao PDR. Tel: 021 720 474

Only shortlisted candidates will be notified and invited for interview. Applications from local and international qualified candidates are welcome. www.digitaldividedata.com

Deadline: 7 July 2014