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Forms processing services

Capturing data about your customers is a costly process but necessary to the success of your business. Many businesses have dozens or even hundreds of well-paid staff to process vital information from warranty cards, insurance claims forms and customer initiation documents, but is processing data really a core competency of your business? At Digital Divide Data, we can process your data at a fraction of internal costs and capture this important data even more accurately then your internal processes, with turnaround times to suit your needs. Want to find out more about how it works? Read on.

Secure document handling

Depending on the volume of documents and turnaround time necessary, we will set up a customized document handling system to process your documents as cost-effectively as possible. Documents can be scanned onsite, offsite or even shipped to our processing center in Asia. Your security needs, turnaround time and cost considerations are the key drivers in determining the document handling process. Our sales staff will work with you to determine what's optimal.

Impeccable accuracy

For each forms processing job, we work with the customer to create a process that insures high quality - we often use double-keying with an interface customized to the forms processing job, which delivers greater than 99.5% accuracy. After that, we design a rigorous quality control process that can include spell checking for common names, zip code matching and a variety of other error-screens, to boost the accuracy as close to 100% as possible.

Flexible capacity

Data entry volumes are often unpredictable, and companies usually have two ways to deal with this - either hire surplus staff to meet peaks or live with backlogs when volume increases. At DDD, we have the capacity to meet your needs - whether 100 or 100,000 records - and we charge you on a per record basis, meaning you only pay for the capacity you need. By using DDD, your data processing cost becomes variable, resulting in significant savings and improved performance.

Quick turnaround time

Need daily, weekly or monthly delivery? Just tell us when, and we will have the digital documents delivered by ftp, cd, dvd, or email.

Lower total cost

Because we process data in Asia, we can provide your output at a much lower cost to you, while still paying our staff fair wages with benefits. Furthermore, you can release your management team's precious time to focus on your business's core activity: serving your customers.

For more information on Digital Divide Data's forms processing services, please email jaeson@digitaldividedata.com

 

 
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