“DDD has reduced out costs and gives us 10-hour turnaround on all our new customer forms,” says Dana Sreng, marketing director of Mobitel. DDD allows Mobitel to focus on revenue generating activities as opposed to administrative duties. As an added bonus, by outsourcing to DDD, Mobitel is helping disadvantaged individuals in Cambodia, states Dana.

Everyday Mobitel sends DDD an average of 700 new customer forms. In DDD’s facilities these forms are entered into an Access database. At the end of the day, DDD sends the updated Access file to Mobitel. This allows Mobitel to evaluate sales effectiveness with new information on a daily basis. Additionally, DDD worked with Mobitel to establish a pricing methodology that made it cheaper for Mobitel to outsource their data entry as opposed to doing it themselves. Because the volume of new customer forms changes every day, Mobitel leverages DDD's capacity flexibility to process from 100-3000 forms a day.

“Our Mobitel partnership has been an outstanding display of DDD’s nimble data migration capabilities,” says DDD President Tim Keller. “By guaranteeing a specific amount of processing each day, absolute confidentiality, and 99.5% accuracy we have been able to prove our value to our most demanding customer. When DDD started working with Mobitel, both firms spent significant time running tests to help ensure that all of Mobitel's demands could be met. It has been a win win for all involved.”

Creating a Legacy